Delivery
Dispatch
Our warehouse aims to dispatch all orders within 24hrs. As a result, once your order has been placed we are unable to change the items or address.
My item has not arrived
If your item does not arrive within 10 days, please complete the contact us form and we will investigate your delivery.
Delivery policy
Our Full Delivery & Returns policy can be found by clicking on the link.
Returns
Packaging
Due to the vacuum packaging we use for posting the Wonderbag, it makes it difficult to accept returns. As a result, we can only accept returns for unopened boxes.
Faulty product
In the unlikely case that your Wonderbag is faulty, please complete the contact us form and we will try our best to find a solution.
Returns Policy
Our Full Delivery & Returns policy can be found by clicking on the link.
Join the Wonderbag community
Follow us on social media
Follow us on Social Media by clicking on the relevant icon in the footer, and be a part of the real changes that the Wonderbag facilitates in communities and families across South Africa and the world.
Facebook groups
There are also numerous Facebook groups set up by our community where you can join the discussion and receive advice, such as Wonderbag & Hay Box Cooking.
Customer Reviews
V. Kilby
⭐⭐⭐⭐⭐ It really works!!
"Really great bag that actually works, so impressed with something so simple, will keep energy costs down that’s for sure!!"
Jane C.
⭐⭐⭐⭐⭐ Saves money on fuel
Size: Medium
Colour: Blue Swirls
"Easy to use and our Daughter loves it"
Colette Falloon
⭐⭐⭐⭐⭐ It works. Oh boy does it work
Size: Large
Colour: African Batik Green
"Not only eco. It works. I bought it for camping. But now use it at home all the time. Love it"
J. Ruddle
⭐⭐⭐⭐⭐ Pleasantly surprised at how well it worked. Worked brilliantly!
Size: Large
Colour: African Batik Green
"I only needed 20 minutes of medium heat on the gas hob in a cast iron pot, and the bag took care of the rest."
Amazon Customer
⭐⭐⭐⭐⭐ Brilliant!
Size: Medium
Colour: African Batik Grey
"Highly recommend! Really good"
Nikki Foster
⭐⭐⭐⭐⭐ Brilliant slow cooker! Great way to save energy
Size: Medium
Colour: Blue Swirls
"I didn't buy mine from Amazon (direct from seller) but I have been using mine for years! Works great to soak/soften dried chickpeas and beans. I love making curries and stews in it, really brings out the flavour, and no standing over the pot for hours, instead just cook the meat, brown the onions, heat to boiling and forget about it for 5hrs, then enjoy a lovely tasty meal.
I also use mine when camping as a cool box, no energy and works so much better than a plastic box or cool bag. Keeps yoghurt and cheese fine for days 👍"
SFDA
⭐⭐⭐⭐⭐ Simply very effective , ethical and economical
Size: Medium
Colour: African Batik Green
"I read about this product on the WonderBag website and was impressed with the ethical aspects of the product as well as the fuel economy.
Works really well , but you do need short handled sauce pans, or ones with removable handles.."
MJI
⭐⭐⭐⭐⭐ Fantastic service, brilliant product
Size: Medium
Colour: African Batik Grey
"This is excellent. The company has a very good ethos, great customer service and the product is just brilliant. So far I’ve cooked salmon in coconut peanut broth, bean soup and tomato sauce. Just a quick bit of cooking on hob, then into the bag it goes. It sits happily, cooking away. The flavours meld really nicely and I can just leave it be - can head out for a walk, go upstairs to work and not worry about the safety - no gas, which saves on the bills, too! I’ve heard you can cook chickpeas and also make yogurt, so they’re next on the list. Highly recommend. And the patterns are lovely!"
Willow
⭐⭐⭐⭐⭐ I Love Our Wonderbag!
Size: Medium
Colour: African Batik Green
"I couldn't wait to use our Wonderbag and it was amazing. The quality is so good.
Take time to fluff out the filling within the bag and don't forget to pop something in the base before you pop your pot in there.
I must admit I didn't want to leave it for longer than 3 hours before we had our dinner as I was worried it wouldn't be hot but I need not have worried it was piping hot...next time I will happily leave it up to the 8 hours the company say you can.
I really recommend this brilliant Wonderbag, I'm so glad that we invested in one!
Thank you to the creators."
A. Morgan
⭐⭐⭐⭐⭐ Perfect for reducing energy consumption!
Size: Medium
Colour: African Batik Grey
"It's great these are now available on Amazon, we've had ours for years and they are a life saver! With energy prices going through the roof, our Wonderbag helps to keep our gas usage to a minimum when cooking. Highly recommend!"
Miss H Bailie
⭐⭐⭐⭐⭐ Amazing product
Size: Large
Colour: African Batik Red
"I bought two of these for Christmas presents. I love them. My friend who worked in Ethiopia for 23 years introduced them to me. We use them to keep takeaways warm"
Devon Lady
⭐⭐⭐⭐⭐ Have the small now adding large
Size: Large
Colour: African Batik Red
"We have the small one and now we have the large one and love them both. The large one is because, in lockdown, we are doing more cooking for freezing in larger pans. We have had the smaller one for years and use it several times a week. No electricity or gas used (after initial 15 minutes), nothing burned, still hot after overnight use - what's not to like."
These are a handful of reviews from our community. For more, visit our Customer Reviews page.
Give the Gift of Wonderbag
e-Gift Cards
Wonderbag’s new e-Gift Cards offer last-minute presents for a more meaningful holiday season
A Wonderbag gift card is a thoughtful, useful and sustainable gift idea for any friends, relatives or colleagues who want to save time cooking and support those in need.
With a wide variety of Wonderbags to choose from, you decide on the value and let your gift recipient decide on the Wonderbag.